Frequently Asked Questions

THE PRODUCT

Does it come in one piece?

Depending on your wall size, your mural will come in multiple floor-to-ceiling panels. Each panel will be installed like normal wallpaper to form one large mural.


What size are the panels?

Each panel is 104 cm wide and will be at the full height of your wall.




ORDERING

Should I enter my exact wall dimensions?

You can simply enter you exact wall dimension, because our system will automatically add +-5cm for installation purpose.


What payment options are available?

You can pay using our secure online checkout facility. We accept all major credit and debit cards including MasterCard, Visa, Maestro & American Express or you can even simply transfer to our BCA Account.


Can I customize my Mural?

Yes, we offer a custom & design service, please use the customize tab on the product page, or send your enquiry using our contact form and a member of our design team will be in touch.


Can I see a sample before ordering?

If you would like to see a sample of our wallpaper please use our contact form and we will send out a standard printed pack.




INSTALLATION


How do I prepare my wall?

It is crucial to have a perfect wall condition. Any surfaces that are damp should be completely avoided so have a really good check of your wall before you install and make sure that it is smooth, dry, and white. If you just finish plastering and painting your wall, you should wait for at least 2 weeks before installation.


How do I install the wallpaper?

Installation is best to be done by wallpaper installer. Our murals are hung in a similar way to normal wallpaper, you can follow a detailed guide. A full and detailed step-by-step guide is provided with every mural. For further information can simply contact us. Our admin will be in touch for installation technical support.


What adhesive should I use to hang the wallpaper?

We recommend using any brand of good quality wallpaper glue. Please make sure that read the instruction and mix the glue powder on the recommended ratio.


Can it be installed in a bathroom?

It is best not to install our wallpaper in wet bathrooms since humidity will reduce the lifespan of the wallpaper.




SHIPPING


How long will my order take to arrive?

For a detailed look at how long will delivery take to your country, view our shipping info guide here.


Do you ship internationally?

Yes we do, see our shipping info guide for more info.


Can I get a replacement or a refund if I’m not happy with the product?

Yes, we have a 100% guarantee policy that entitles you to a full refund or replacement if you are not completely satisfied with the product. View our refunds and returns page for more detailed info.




REFUNDS & RETURNS

We take quality very seriously at Walldeco and are confident that you will be more than happy with the high standard of the product. We ensure strict quality control processes are in place to avoid any disappointment upon arrival.

However, if in the unlikely event that you do find something wrong with your mural, please do not install it and call us straight away. We will do everything that we can to resolve the problem immediately.

Please contact us within 7 days of receiving your order and we will offer a replacement or refund if there is a fault with your order.

All our products are printed to order and are made to fit your exact wall size. Therefore, please note that we unfortunately cannot offer refunds if you make a measurement mistakes or changed of mind. This is because your mural is specifically tailored to fit your wall and so cannot be reused.